Terms and conditions
The following terms and conditions apply to all mail order sites owned and operated by TheBottlePeople Ltd, inclusive of ‘TheBottlePeople.co.uk’. You should read these before entering into any transaction with ‘TheBottlePeople.co.uk’. If you have any questions or queries in relation to these terms then please contact the company at the address provided below. We reserve the right to change the terms and conditions without notice to users.
Viewing and browsing the website automatically requires you to accept our cookies policy. When you enter into a transaction with the company you automatically accept the trading terms and conditions as stated.
Website photography and content
All website content and photography is subject to copyright and reproduction in any form is strictly prohibited.
Authority to purchase
The user is required to have the authority to purchase and remain liable for the cost incurred. If the purchase is made on behalf of a third party they must have the authority to make the purchase and ensure payment or become liable for the cost of the purchase. The user should ensure the information provided is accurate and true to their knowledge. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. All cases of fraud will be reported to the police.
You agree to fully indemnify The Bottle People, our directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of the website, or the use by any other person accessing the website using your user information.
We retain the right to control all items and products sold on our website, without notice to users, and we shall not be made liable to you or any third party for any modification to, or withdrawal of, a product from the website.
All orders are subject to acceptance in accordance with product availability and payment terms. Should any item purchased not be in stock, you will be contacted by telephone or email and offered the option to cancel your order and receive a refund, wait for the item to return to stock or accept an alternative product.
Each product purchased is sold subject to its product specification. Every effort is made to ensure that each specific measurement is as accurate as possible and based on recognised industry standards of conformity and tolerances. The Bottle People accepts no liability for any loss or damages occurred from products supplied out-of-tolerance, in excess of the cost of replacing the faulty product.
Each product sold is manufactured from an internationally and commonly known material such as glass, PET, aluminium, HDPE etc. The customer is liable for testing the compatibility of the their product with the selected product purchased. The Bottle People accepts no liability for any loss or damages from the user selecting incompatible packaging for their product.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. Should a product prove to have been manufactured faulty, our liability would extend to the cost of the replacement of the faulty product.
Refusal of transaction
We reserve the right to refuse to process any order for any reason or refuse service to anyone at any time at our sole discretion. We retain the right to credit a transaction and cancel the order at any stage of the process prior to delivery.
We reserve the right to cancel or suspend an account should the payment terms and conditions of the user’s account not be met. By applying for a credit account, you automatically authorise us to transmit information or to obtain information about you and your organisation from third parties including, but not limited to, your credit card number or credit reports to authenticate your identity, validate your credit card, obtain an initial credit card authorisation or authorise individual or organisational purchase transactions.
All prices quoted on ‘TheBottlePeople.co.uk’ website are inclusive of VAT at the current rates. The total cost of your order is the price of the products ordered plus delivery charges. You will receive an emailed confirmation of our receipt of your order. Credit/debit card payments will be debited and cleared from your account before the despatch of your product/s. Credit account holders must ensure that their account is ‘in terms’ prior to any order being despatched. We do not store any credit/debit card details. The Bottle People receives confirmation of your payment direct from our payment processers WorldPay and PayPal.
Compliance with laws
These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Within the constraints of the law, you use this website at your own risk as we accept no liability from any loss or damage caused by its use. These terms and conditions do not affect your statutory rights as a consumer. We will not be liable, in contract, tort including, without limitation, negligence, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: economic losses (including without limitation loss of revenues, profits, contracts, business, anticipated savings or costs); loss of goodwill or reputation; any special or indirect losses; in any case whether or not such losses were within the contemplation of the parties at the date of the conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
Shipping and handling
Our intention is to supply all orders in full within 3-5 working days from stock. As described within our terms and conditions, every reasonable effort will be made to contact you should the delivery date be in excess of 3-5 days. The Bottle People accepts no liability for any loss or damages caused from late delivery of any order.
Customers can call and discuss specific delivery requirements and short notice orders and every effort will be made to accommodate individual and unique circumstances. However, we cannot be held liable for any costs or damages which result from any failure in meeting agreed delivery circumstances.
Free Delivery Exceptions
Scottish Highlands & Isle of Wight destinations have a surcharge of £7.50 per box
Scottish Islands & Scilly Isles & Isle of Man destinations have a surcharge of £9.50 per box
Northern Ireland & Southern Ireland destinations have a surcharge of £4.50 per box
Channel Islands destinations have a surcharge per box of £10.00 per box
Redelivery of goods
It is important that there is someone to accept your delivery as each consignment will require a signature. Your order can be delivered between 8am-7pm Monday to Friday. If we are unable to deliver your order to you, the goods will be returned to our warehouse at a cost of 10% of your original order value or £10 whichever is greater. You will be charged the standard rate of shipping again to redeliver your goods.
If you have missed a delivery please contact our carrier who will have left a calling card in the first instance. If you are unable to contact our carrier, please contact our customer service team on 0161 367 1419.
Always check your purchases on receipt for shortages or damage. You must report any problems within 48 hours of delivery. Claims for damage within transit require you to keep all packaging for inspection. We MUST insist you follow these instructions for claims and any problems reported after 48 hours from delivery are at the discretion of The Bottle People. Please quote your order number in all correspondence. Proof of Delivery: You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
User’s rights to return goods are protected under the Consumer Contracts Regulations 2013.
You are entitled to cancel your order and return your goods within 7 working days for a refund, excluding the cost of delivery and a 10% handling charge (this is to cover the cost of an inspection to ensure goods are in a saleable condition and returned to our stock).
To return your goods to us you need to either contact us by email: email@example.com or telephone 0161 367 1419 and quote the invoice number supplied to you. Your refund will be paid within 30 days of receipt of the goods by us. In the event that goods need to be returned it is the responsibility of the customer to cover the cost of adequate insurance and the cost of the return. This cancellation policy does not affect your rights when we are at fault - for example if goods are faulty or damaged.
Any goods returned must be unused and in a saleable condition.
The Bottle People does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Please note that calls are recorded for quality control and training purposes.