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Terms & Conditions
Terms and conditions
The following terms and conditions apply to all mail order sites owned and operated by TheBottlePeople Ltd, inclusive of ‘TheBottlePeople.co.uk’. You should read these before entering into any transaction with ‘TheBottlePeople.co.uk’. If you have any questions or queries in relation to these terms then please contact the company at the address provided below. We reserve the right to change the terms and conditions without notice to users.
Website
Viewing and browsing the
website automatically requires you to accept our cookies policy. When you enter
into a transaction with the company you automatically accept the trading terms
and conditions as stated.
Website photography and
content
All website content and
photography is subject to copyright and reproduction in any form is strictly
prohibited.
Authority to purchase
The user is required to
have the authority to purchase and remain liable for the cost incurred. If the
purchase is made on behalf of a third party they must have the authority to
make the purchase and ensure payment or become liable for the cost of the
purchase. The user should ensure the information provided
is accurate and true to their knowledge. You agree not to impersonate any other
person or entity or to use a false name or a name that you are not authorised
to use. All cases of fraud will be reported to the police.
Indemnity
You agree to fully
indemnify The Bottle People, our directors, employees and
suppliers, harmless immediately on demand, from and against all claims,
liability, damages, losses, costs and expenses, including legal fees, arising
out of any breach of the conditions by you or any other liabilities arising out
of your use of the website, or the use by any other person accessing the
website using your user information.
Products
We retain the right to control
all items and products sold on our website, without notice to users, and we
shall not be made liable to you or any third party for any modification to, or
withdrawal of, a product from the website.
Orders
All orders are subject to
acceptance in accordance with product availability and payment terms. Should
any item purchased not be in stock, you will be contacted by telephone or email
and offered the option to cancel your order and receive a refund, wait for the
item to return to stock or accept an alternative product.
Product specification
Each product purchased is
sold subject to its product specification. Every effort is made to ensure that
each specific measurement is as accurate as possible and based on recognised
industry standards of conformity and tolerances. The Bottle People accepts no
liability for any loss or damages occurred from products supplied out-of
tolerance, in excess of the cost of replacing the faulty product.
Product compatibility
Each product sold is
manufactured from an internationally and commonly known material such as glass,
PET, aluminium, HDPE etc. The customer is liable for testing the compatibility
of the their product with the selected product purchased. The Bottle People
accepts no liability for any loss or damages from the user selecting
incompatible packaging for their product.
Product guarantee
To the fullest extent
permissible under applicable law, we disclaim any and all warranties of any
kind, whether express or implied, in relation to the products. Should a product
prove to have been manufactured faulty, our liability would extend to the cost
of the replacement of the faulty product.
Refusal of transaction
We reserve the right to refuse
to process any order for any reason or refuse service to anyone at any time at
our sole discretion. We retain the right to credit a transaction and cancel the
order at any stage of the process prior to delivery.
Account transactions
We reserve the right to
cancel or suspend an account should the payment terms and conditions of the user’s
account not be met. By applying for a credit account, you automatically
authorise us to transmit information or to obtain information about you and
your organisation from third parties including, but not limited to, your credit
card number or credit reports to authenticate your identity, validate your
credit card, obtain an initial credit card authorisation or authorise
individual or organisational purchase transactions.
Price confirmation
All prices quoted on
‘TheBottlePeople.co.uk’ website are inclusive of VAT at the current rates. The
total cost of your order is the price of the products ordered plus delivery charges.
You will receive an emailed confirmation of our receipt of your order.
Credit/debit card payments will be debited and cleared from your account before
the despatch of your product/s. Credit account holders must ensure that their
account is ‘in terms’ prior to any order being despatched. We do not store any
credit/debit card details. The Bottle People receives confirmation of your
payment direct from our payment processers WorldPay and PayPal.
Compliance with laws
These terms and conditions
shall be governed by and construed in accordance with the laws of England and
you irrevocably submit to the exclusive jurisdiction of the courts of England.
The website may only be used for lawful purposes and in a lawful manner. You
agree to comply with all applicable laws, statutes and regulations regarding
the website and any transactions conducted on or through the website.
Within the constraints of
the law, you use this website at your own risk as we accept no liability from
any loss or damage caused by its use. These terms and conditions do not affect
your statutory rights as a consumer. We will not be liable, in contract, tort
including, without limitation, negligence, pre-contract or other
representations (other than fraudulent or negligent misrepresentations) or
otherwise out of or in connection with the conditions for: economic losses
(including without limitation loss of revenues, profits, contracts, business,
anticipated savings or costs); loss of goodwill or reputation; any special or
indirect losses; in any case whether or not such losses were within the contemplation
of the parties at the date of the conditions, suffered or incurred by that
party arising out of or in connection with the provisions of any matter under
the conditions.
If any part of the conditions
shall be deemed unlawful, void or for any reason unenforceable, then that
provision shall be deemed to be severable from the conditions and shall not
affect the validity and enforceability of any of the remaining provisions of
the conditions.
Shipping and handling
Our intention is to supply
all orders in full within 3-5 working days from stock. As described within our
terms and conditions, every reasonable effort will be made to contact you
should the delivery date be in excess of 3-5 days. The Bottle People accepts no
liability for any loss or damages caused from late delivery of any order.
Customers can call and
discuss specific delivery requirements and short notice orders and every effort
will be made to accommodate individual and unique circumstances. However, we
cannot be held liable for any costs or damages which result from any failure in
meeting agreed delivery circumstances.
Important
Always check your purchases
on receipt for shortages or damage. You must report any problems within 48
hours of delivery. Claims for damage within transit require you to keep all
packaging for inspection. We insist you follow these instructions for claims
and any problems reported after 48 hours from delivery are at the discretion of
The Bottle People. Please quote your order number in all correspondence. You
agree that proof of delivery supplied by our delivery company is sufficient
evidence to establish that goods have been received.
Returns policy
Users rights to return
goods are protected under the EU Distance Selling Directive.
You are entitled to cancel
your order and return the goods within 7 working days for a full refund,
including the cost of delivery. To do this, contact us by email or telephone
and quote the order number supplied to you. Your refund will be paid within 30
days. You are responsible for the cost and risk of loss or damage when
returning the goods, so you should take out enough postal insurance to cover
their value. This cancellation policy does not affect your rights when we are
at fault, for example, if goods are faulty or misdescribed. Any goods returned
should be in saleable condition.
Privacy policy
The Bottle People does not disclose buyers' information to third parties, other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.